Prices and Payment
All prices are in Euro and include german taxes at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.
We deliver wordwide. We cannot guarantee delivery times but we aim to deliver within 2 - 3 working days.
The delivery costs are as follows:
within germany: 5,90 EUR / free shipping from 50,00 EUR
to EU: 16,00 EUR
to beyond the EU: 25,00 EUR
to the USA and Canada: 34,00 EUR
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.
Any complaints regarding the goods or services supplied should be made to:
Fon: +49 30 247 82 44, eMail: firstname.lastname@example.org
You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 10.00am - 6.00pm Monday - Friday, 11.00am - 6.00pm Saturday.
These Terms and Conditions do not affect any of your statutory rights.