Terms and Conditions/Returns Policy

Terms and Conditions

The Happy Horse Riding Equipment are pleased to offer an excellent online customer service and are always available to answer concerns or give purchase advice. You can view our complete catalogue here on our website, and order the products you want, confident that our level of customer service is always among the best. Our products are constantly being updated and added to, stock levels are accurate and always work hard to deliver as fast as possible.

Order Online.

You can view the complete catalogue here on our website and call anytime to check availability 0049(911)4807074. Prices Prices are liable to increase beyond our control. We will make every effort to maintain the prices published in our catalogue, but from time to time we have to pass on prices increases from our suppliers.

VAT

All prices in the catalogue and on the website are inclusive of German VAT at the current rate of 19 % unless the price is marked * - (this indicate the item is zero rated). In the event of any Vat increase or decrease we will adjust prices accordingly.

Miscellaneous

Please note that while we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation. These terms and conditions do not affect consumer statutory rights.

Returns Policy

If you return an item to us within 14 days in perfect condition, complete with the original packaging, beginning with the day of delivery, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.

Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse. If you wish to return an item please complete a cover note, include it in your parcel and post it to:

Happy Horse Riding Equipment

Reitsport-Vetter

Gibitzenhofstrasse 43

90443 Nuernberg

Germany