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Windows crash during license authorization Hotf...

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Windows crash during license authorization Hotfix (2014 Products)

Windows crash during license authorization Hotfix

Issue

This error occurs when a computer does not have the hardware serial number in the BIOS. Two indications of the issue are described below:


1. When launching an Autodesk 2014 product, the user sees an error dialog such as the following during initialization, and an Autodesk Error Report dialog, and the product does not launch:

2. Running the following command does not return a serial number:

wmic bios get serialnumber

The figure below shows the command result with a blank serial number.

If you get this result, the following technical solution is applicable to you; otherwise, it is probably not applicable.

 


Solution

1. Based on your system type, download and unzip one of the following files:

LicenseCrash-32-bit.zip for 32-bit OS (zip - 4955Kb)
LicenseCrash-64-bit.zip for 64-bit OS (zip - 7015Kb)
 


2. Backup the following 5 files from your machine:

  1. On the product installed path (example: C:\Program Files\Autodesk\<product name>):
    adlmint.dll (File version 7.0.51.0)
    adlmint_libFNP.dll (File version 11.11.0.0)
  2. At C:\Program Files\Common Files\Autodesk Shared\AdLM\R7:
    adlmact.dll (File version 7.0.51.0)
    adlmact_libFNP.dll (File version 11.11.0.0)
  3. At C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\:
    FNPLicensingService.exe (On 64-bit machines, file is FNPLicensingService64.exe)
    (File version 11.11.0.0)

3. Stop all Autodesk products that are running

4. Stop the FlexNet Licensing Service from the Task Manager:

  1. Click Start → Run
  2. Type taskmgr. The Windows Task Manager opens.
  3. In the Windows Task Manager, on the Services Tab, right-click FlexNet Licensing Service → Stop Service.

5. Replace the following 5 files from the unzipped folder into the following locations:

  1. On the product installed path (example: C:\Program Files\Autodesk\<product name>):
    adlmint.dll (New version 7.0.51.100)
    adlmint_libFNP.dll (New version 11.11.0.3)
  2. At C:\Program Files\Common Files\Autodesk Shared\AdLM\R7:
    adlmact.dll
    (New version 7.0.51.100)
    adlmact_libFNP.dll (New version 11.11.0.3)
  3. At C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\:
    FNPLicensingService.exe or FNPLicensingService64.exe (New version 11.11.0.3)

For further maintenance

If you encounter the same issue after maintenance of your product, such as repair, reinstall, uninstall, or addition of a service pack for the product, you may need to re-execute this solution.

Applies to:
AutoCAD® 2014
AutoCAD® Architecture 2014
AutoCAD® Civil 3D® 2014
AutoCAD Design Suite Premium 2014
AutoCAD Design Suite Standard 2014
AutoCAD Design Suite Ultimate 2014
AutoCAD® ecscad 2014
AutoCAD® Electrical 2014
AutoCAD® Inventor LT™ Suite 2014
AutoCAD LT® 2014
AutoCAD® Map 3D 2014
AutoCAD® Mechanical 2014
AutoCAD® MEP 2014
AutoCAD® P&ID 2014
AutoCAD® Plant 3D 2014
AutoCAD® Raster Design 2014
AutoCAD Revit LT Suite 2014
AutoCAD® Structural Detailing 2014
AutoCAD® Utility Design 2014
Autodesk® 3ds Max® 2014
Autodesk® 3ds Max® Design 2014
Autodesk® 3ds Max® Entertainment Creation Suite Premium 2014
Autodesk® 3ds Max® Entertainment Creation Suite 2014
Autodesk® Alias® Automotive 2014
Autodesk Alias Design 2014
Autodesk Alias Surface 2014
Autodesk Building Design Suite Premium 2014
Autodesk Building Design Suite Standard 2014
Autodesk Building Design Suite Ultimate 2014
Autodesk® Design Academy 2014
Autodesk Education Master Suite 2014
Autodesk Entertainment Creation Suite 2014
Autodesk Entertainment Creation Suite Ultimate 2014
Autodesk® Fabrication CADmep™ 2014
Autodesk® Fabrication CAMduct™ 2014
Autodesk® Fabrication CAMduct™ Components 2014
Autodesk® Fabrication ESTmep™ 2014
Autodesk® Fabrication RemoteEntry 2014
Autodesk® Fabrication Tracker 2014
Autodesk Factory Design Suite Premium 2014
Autodesk Factory Design Suite Standard 2014
Autodesk Factory Design Suite Ultimate 2014
Autodesk® Infrastructure Design Suite Premium 2014
Autodesk® Infrastructure Design Suite Standard 2014
Autodesk® Infrastructure Design Suite Ultimate 2014
Autodesk Infrastructure Map Server 2014
Autodesk® Infraworks 2014
Autodesk® Inventor® 2014
Autodesk® Inventor® Engineer-to-Order Series 2014
Autodesk® Inventor® Engineer-to-Order Server 2014
Autodesk® Inventor LT™ 2014
Autodesk® Inventor® Professional 2014
Autodesk® Maya® 2014
Autodesk® Maya® Entertainment Creation Suite Premium 2014
Autodesk® Maya® Entertainment Creation Suite Standard 2014
Autodesk® MotionBuilder 2014
Autodesk® Mudbox™ 2014
Autodesk® Navisworks® Manage 2014
Autodesk® Navisworks® Simulate 2014
Autodesk® Plant Design Suite Premium 2014
Autodesk® Plant Design Suite Standard 2014
Autodesk® Plant Design Suite Ultimate 2014
Autodesk Product Design Suite Premium 2014
Autodesk Product Design Suite Standard 2014
Autodesk Product Design Suite Ultimate 2014
Autodesk® Revit® 2014
Autodesk® Revit® Architecture 2014
Autodesk® Revit® LT 2014
Autodesk® Revit® MEP 2014
Autodesk® Revit® Structure 2014
Autodesk Robot Structural Analysis Professional 2014
Autodesk® Showcase™ 2014
Autodesk® Showcase™ Professional 2014
Autodesk Simulation CFD Design Study Environment 2014
Autodesk Simulation DFM 2014
Autodesk® Simulation Mechanical 2014
Autodesk® Simulation Moldflow Adviser Premium 2014
Autodesk® Simulation Moldflow Adviser Standard 2014
Autodesk® Simulation Moldflow Adviser Ultimate 2014
Autodesk® Simulation Moldflow Insight Premium 2014
Autodesk® Simulation Moldflow Insight Standard 2014
Autodesk® Simulation Moldflow Insight Ultimate 2014
Autodesk® Simulation Moldflow Synergy 2014
Autodesk® Softimage® 2014
Autodesk® Vault 2014
Autodesk® Vault Professional 2014
mental ray Standalone 2014

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